George Samuel Mwabusa
George Samuel Mwabusa has been working for Kenya Power and lighting PLC since 1998, in the course of his daily activités, the main objectives were to deliver services to their esteemed cutsomers. However, a gap was realised due to KPLC’s focus on business objectives which in most cases were not aligned to customer needs, even though the business seemed to be doing well. A focucs to deliver specific objectives was of great importance to ensure segregation of income based on the activities being carried out within KPLC.